As our time in Kanab wore on and we traveled out north, south, east, and west of town on our daily adventures, we’d find ourselves driving frequently past the entrance to Best Friends Animal Sanctuary. The fact that we’d originally planned to come to Southern Utah first and foremost to volunteer for them hung over our heads, and we knew at some point we needed to pay a visit.
Lots of people talk to animals. Not very many listen, though. That’s the problem.
-Benjamin Hoff, “The Tao of Pooh.”
Make no mistake: we think very highly of the work Best Friends does and what they’re able to accomplish, but it became a complete nightmare simply trying to sign up to volunteer. They were extremely slow to respond to any inquiries. Weeks, sometimes months, would go by before we’d get replies to emails, and even replying back to them within minutes of their emails to us would again mean weeks until their next reply came. The vol schedules they sent us were changed and out of sync with each other and what we’d selected in a way that meant wouldn’t be able to fulfill our duties according to their own guidelines. They never answered their phone or returned the messages we left, and when we finally took to Twitter for a little polite shaming about their lack of operational organization, they tweeted back that we should… call them. Queue forehead repeatedly hitting desk. We did our best to remain polite and supportive throughout, but it felt like a losing fight. Yet still we kept driving by Best Friends with that guilty itch.